Emotional Intelligence


First described by Daniel Goleman, emotional intelligence, or EI, is the ability to control, and understand one's own emotions, motivations, strengths, and weaknesses as well as those of others.


Emotional Intelligence, or Emotional Quotient, has been described in detail by Daniel Goleman as a personality dimension that goes beyond the intellectual quotient commonly referred to as IQ.  The theory behind emotional intelligence is important for a business leader to understand because the skills described therein can make individuals more effective in their leadership role.

As described by Goleman, the five characteristics of emotional intelligence include:

  • Self Awareness:  understanding one's strengths and weaknesses
  • Empathy:  the capacity to understand another person's point of view
  • Self Regulation:  being in control over one's emotions
  • Motivation:  using inner drive to accomplish tasks
  • Social Skills:  building rapport and relating well to others

Related Terms

situational leadership, self-awareness, empathy, self-regulation, motivation, social skills